Customer Support Consultant - Remote Position

About the Role

Join our team as a Customer Support Consultant in a fully remote position. At SupportYourApp, we are a global leader in Intelligent Support-as-a-Service, partnering with industry giants like MasterCard and Calm. This role offers you the chance to thrive in a multicultural environment while working from the comfort of your home. As a Customer Support Consultant remote, you will unlock your potential by mastering new skills and achieving challenging goals.

What You'll Do

• Deliver outstanding customer support via emails and social media.
• Escalate complex issues to engineers as needed.
• Build strong and lasting customer relationships.
• Keep up with evolving tools and technology.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain a deep understanding of client solutions and meet KPIs.

Requirements

• Excellent English communication skills (both spoken and written).
• At least 2 years of experience in customer support is a must.
• High emotional intelligence and empathy.
• Tech-savvy, able to test and troubleshoot basic technical issues.
• Strong analytical thinking and research skills.
• Positive, proactive, and responsible attitude.
• Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to Have

• Developed communication skills.
• Experience with CRM systems.
• Used to high workload.

What We Offer

• Flexible schedule and the opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD with rewards for referring friends.
• Balance between project workload and personal time.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking requirements.

If you're a proactive Support Specialist who thrives on solving problems and ensuring customer satisfaction, don't miss this opportunity to join us as a Customer Support Consultant remote. Send us your CV in English to collaborate with us!