Customer Support Advisor - Remote Position

About the Role

We’re looking for a Customer Support Advisor - Remote to join our friendly team at Allegiant Finance Services. In this varied role, you’ll be the first point of contact for our customers, handling enquiries by phone, email, and post while delivering a professional and positive experience every time. As a Customer Support Advisor, you will play a crucial role in ensuring customer satisfaction and loyalty.

What You'll Do

• Handle customer enquiries with patience and professionalism, ensuring a positive experience for every customer.
• Manage post, emails, and records with accuracy, maintaining high standards of customer service.
• Support claims submissions and resolve issues before they escalate, demonstrating problem-solving skills.
• Ensure confidentiality and GDPR compliance in all customer interactions.
• Participate in team meetings and contribute to improving customer service processes.

Requirements

• Clear and confident communicator with strong listening skills.
• Attention to detail and problem-solving ability.
• Positive attitude and adaptability for both repetitive tasks and busy call days.
• Previous customer service experience, particularly in claims or complaints handling, is a plus.
• Ability to work independently and as part of a team.

Nice to Have

• Experience with customer relationship management (CRM) software.
• Knowledge of financial services or insurance sectors.

What We Offer

• £24,000 annual salary.
• 25 days holiday plus bank holidays.
• Holiday buy scheme for additional time off.
• Hybrid working options to balance home and office life.
• Paid parking for those commuting to the office.
• Modern office with excellent facilities and great transport links.

If you’re motivated, adaptable, and enjoy helping people, we’d love to hear from you. Apply today and be part of a team that puts customer care first!