Customer Success Manager - SaaS (Remote)

About the Role

We are seeking a dedicated Customer Success Manager - SaaS (Remote) to join our innovative team at ONCARE. In this role, you will help shape the future of healthcare by ensuring our software solutions provide exceptional support and value to our clients. You will be instrumental in driving customer satisfaction and engagement, making this a pivotal role in our organization.

What You'll Do

• Lead implementation projects, ensuring seamless integration of our SaaS solutions.
• Act as the primary contact for all technical and product-related inquiries.
• Translate complex business processes into efficient, digital workflows.
• Serve as a liaison between clients and our technical and product teams, gathering feedback to implement optimal solutions.
• Support business development with technical analyses and create compelling demo environments.

Requirements

• Bachelor's degree in IT or a related field.
• Experience in a technical or customer-facing role, such as Customer Success, Support, or Product Management.
• Strong technical understanding, particularly with SaaS solutions.
• Excellent communication skills and a passion for working with customers.
• Solution-oriented mindset with the ability to explain technical concepts clearly.
• Structured and proactive work style with a high degree of initiative.
• Fluent in German (C2) and proficient in English (B2).

Nice to Have

• Experience in the healthcare sector.
• Familiarity with project management tools.
• Previous experience in a startup environment.

What We Offer

• Competitive salary with performance-based development opportunities.
• Central office location with diverse lunch options nearby.
• Collaboration in an international team, benefiting from exchanges with colleagues worldwide.
• Unlimited coffee and tea.
• Employee discounts and networking opportunities with sister companies.
• Direct contact with decision-makers and flat hierarchies.
• Be part of the digital transformation in healthcare and take a visionary step into the future!