Customer Success Manager - Remote (6-Month Contract)

About the Role

We are hiring a Customer Success Manager to join our team remotely for a 6-month contract. This role is crucial in ensuring that our Taskers are well-supported and satisfied with the Taskrabbit platform. As a Customer Success Manager, you will play a pivotal role in onboarding Taskers, nurturing their success, and driving engagement. Your work will help us achieve our mission of being the number one home services platform in the countries we serve.

What You’ll Do

• Drive invoices and revenue by analyzing supply data and taking targeted actions to improve supply health, booking conversion, and Tasker quality at key stages of the Tasker lifecycle—including activation, billing, retention, and churn.
• Advise and/or take direct action to acquire quality Taskers when needed.
• Act as a regional subject-matter expert—monitoring market performance, responding to data trends, and tailoring programs and supply tactics to local dynamics and Tasker performance.
• Help Taskers in your Book of Business thrive through performance coaching (in 1:1 and group settings) in person and virtually, at every stage of the Tasker lifecycle.
• Master the Tasker lifecycle and use data-driven insights to identify gaps, recommend cross-functional improvements, and drive better outcomes throughout the entire platform experience.
• Demonstrate strong data fluency to communicate performance insights and business impact to various teams and leadership.
• Design and lead experiments to improve supply alignment and Tasker success.
• Lead community engagement efforts—hosting office hours, profile workshops, and Tasker socials to foster a vibrant and inclusive community.

Requirements

• 3+ years in marketplace operations, customer success, community management, or comparable roles.
• Bachelor’s degree or equivalent practical experience.
• Full professional fluency in English.
• A proficient user of data to derive actionable insights and make decisions.
• A highly effective and confident communicator and negotiator virtually, on the phone, and in person.
• Demonstrated experience managing and maintaining strong relationships with cross-functional teams to drive results and achieve business objectives.
• Proficient with BI, Google Workspace, and customer success tools.

Nice to Have

• Experience managing community programs across multiple metros or countries.
• SQL and Sigma proficiency.
• Marketplace or gig-economy background.

What We Offer

• Competitive salary range of €43,000–€62,000 annually.
• Flexible work environment with a hybrid model.
• Generous and flexible time off, including company-wide closure weeks.
• Health insurance and retirement benefits.
• Access to wellness, productivity, and education stipends.
• Inclusive company culture that values diversity and equity.
• Opportunities for professional growth and development.