Customer Success Manager – MEA (Remote)

About the Role

We are seeking a Customer Success Manager – MEA (Remote) to join our dynamic team at Camunda. As a leader in enterprise agentic automation, we orchestrate complex business processes across agents, people, and systems. This role is pivotal in ensuring long-term customer retention and satisfaction, making it an exciting opportunity for those passionate about customer success.

What You'll Do

• Act as the trusted advisor to enterprise customers in the MEA region, aligning Camunda technology with their business strategies and goals.
• Develop comprehensive customer success plans that outline KPIs, stakeholders, critical success factors, and product adoption strategies.
• Establish trust-based relationships with customers, maximizing the value of their investment in Camunda.
• Champion customer-centricity within Camunda to enhance retention outcomes and customer loyalty.
• Collaborate with the Sales team to identify growth opportunities and leverage relationships as a trusted advisor.
• Engage proactively with Consulting, Support, and Engineering teams on product and support-related issues.
• Work closely with Product Management and Marketing teams to create best practice programs and influence product roadmap discussions.

Requirements

• 2+ years of experience in Customer Success, Consulting, Account Management, or a similar role in enterprise software.
• Proven ability to drive retention (GRR) and expansion (NRR) through value-based engagement strategies.
• Strong commercial acumen with a track record of influencing buying decisions and account growth.
• Experience building relationships with senior business and technical stakeholders, including C-level executives.
• Ability to manage complex, multi-stakeholder engagements across global organizations.
• Proven experience in structured success planning and value management in enterprise environments.
• Analytical skills to interpret customer data and make data-driven recommendations.
• Fluency in English and Arabic is required.

Nice to Have

• Prior experience in process automation or BPM is a plus.
• Experience with maturity assessments and strategic advisory in a customer-facing role.
• Strong understanding of software development methodologies and cloud infrastructure.
• Experience with tools such as Salesforce or Gainsight.

What We Offer

• Competitive and transparent compensation based on location.
• Remote and flexible work options, including a home office budget.
• Annual Kickoff events and team offsites for meaningful connections.
• Access to tailored healthcare and a global mental wellbeing program.
• Retirement and pension plans with company contributions.
• Professional growth budget for courses and certifications.

Join us as a Customer Success Manager – MEA (Remote) and make a real impact at Camunda. We are committed to creating an inclusive environment that empowers our people and celebrates diverse cultures and backgrounds.