Customer Success Architect - Remote Cybersecurity Role

About the Role

We are seeking a Customer Success Architect to join Picus Security's remote team. As a Customer Success Architect, you will play a pivotal role in ensuring our customers derive maximum value from our cybersecurity solutions. Your expertise will help onboard new clients, expand our platform capabilities, and retain our enterprise customer base. This Customer Success Architect remote position is perfect for someone with a strong background in security solutions and a passion for customer success.

What You'll Do

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews.
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities.
• Lead customer advocacy initiatives including case studies, reference calls, and participation in customer advisory boards.
• Represent Picus customer success stories and best practices at events, panels, and webinars.
• Collaborate with Sales, Product, and Support teams to ensure a seamless customer experience and resolution of escalations.
• Provide customer-driven feedback on product enhancements and feature requests.
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events.

Requirements

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems.
• At least five years of experience working within a Sales Engineering or Customer Success role.
• Demonstrated success building executive relationships and driving strategic account planning.
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation.
• Experience managing complex customer lifecycles from onboarding through renewal and expansion.
• Demonstrated ability to be consultative, proactive, and outcome-focused.

Nice to Have

• Experience in cybersecurity or related fields.
• Familiarity with customer success metrics and KPIs.
• Experience with cloud-based solutions.

What We Offer

• Fascinating work - a chance to shape and lead an exciting, fast-growing cybersecurity segment.
• Unlimited opportunity for career development given our rate of growth.
• Global exposure - work with customers all around the world.
• Be part of a global remote team focused on Exposure Validation and a growing market segment.