Customer Service Representative (Spanish & French) - Remote

About the Role

We are looking for a Customer Service Representative (Spanish & French) remote to join our Medical Products Team in Barcelona. The perfect candidate should love to deliver functionally excellent customer service in different languages. This is a temporary position for 12 months and will be located in Barcelona, with the possibility of a hybrid work arrangement.

What You'll Do

• Take responsibility for the entire order fulfillment process – receiving and processing orders including emergency orders, using ERP systems.
• Arrange deliveries in cooperation with our European warehouse and process invoices through liaison with our European Accounting Service Centre.
• Provide our customers with basic product and pricing information.
• Engage in daily interactions with hospitals and clinics, as well as a variety of internal customers located across different countries.
• Communicate proficiently in Spanish, French, and English, adapting to country-specific processes.
• Give input on ways to improve the quality of our business, leading to better efficiency and enhanced quality of service.

Requirements

• Proven customer service experience in an international environment.
• Proactive problem solver with flexibility and the ability to multitask.
• High attention to detail, excellent organizational skills, and time management skills.
• Ability to manage, organize, and prioritize your own workload.
• Commitment to quality and providing a professional and responsive customer experience, supporting Gore's business results.
• Open communication, resilience, and impact awareness.
• Flexibility to work in different teams, depending upon business needs.
• Skilled in working with ERP/IT systems; experience with eCommerce solutions is a plus.

Nice to Have

• Experience in a medical or health-related customer service role.
• Familiarity with order management systems.

What We Offer

• Competitive salary and benefits package.
• Hybrid work model allowing flexibility in your work environment.
• Opportunities for professional development and growth.
• Supportive team culture focused on collaboration and innovation.
• Engaging work environment with a focus on quality and customer satisfaction.