Talantix.io
Stranger Soccer•05.03.26
AI SCORE 7.5

Customer Experience & Growth Intern - Remote Opportunity

$11K/year
RemoteSportsTech
Customer Service•Communication•Marketing•Logistics•Teamwork

About the Role

Join us as a Customer Experience & Growth Intern in a remote capacity! At Stranger Soccer, we are on a mission to revolutionize the way people engage with football. As a Customer Experience & Growth Intern, you will play a crucial role in enhancing our customer interactions and supporting our growth initiatives.

What You'll Do

  • Serve as an “Official Host” for football games, ensuring a positive experience for participants.
  • Coordinate daily operations including marketing, logistics, and customer service.
  • Work closely with the CEO and Executive Director to implement business development strategies.
  • Engage with customers and stakeholders to gather feedback and improve service delivery.
  • Gain hands-on experience in the operations of a fast-growing sports tech company.

Requirements

  • Strong written and verbal communication skills.
  • A proactive, can-do attitude.
  • Interest in football is a significant plus.
  • Previous hospitality experience is advantageous.
  • Ability to work collaboratively in a team environment.

Nice to Have

  • Experience in customer service or business development.
  • Familiarity with marketing strategies.
  • Understanding of international business expansion.

What We Offer

  • Compensation of up to $900/month, including a completion bonus.
  • Welcome Kit valued at $150, including jerseys and merchandise.
  • 50% staff discount on games and $100 bonus game credits upon completion.
  • Completion certificate to enhance your resume.
  • Opportunity to grow within a rapidly expanding international brand.
Why This Job7.5 of 10

This internship offers a unique opportunity to gain hands-on experience in the sports tech industry while working remotely. With competitive compensation and growth potential, it's perfect for football enthusiasts.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in using CRM tools such as HubSpot or Salesforce to track customer interactions and feedback, ensuring effective communication and engagement.

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Self-motivated and organized, capable of managing multiple tasks in a remote environment while maintaining a high standard of customer service.

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Analytical mindset with experience in using data-driven insights to improve customer experience and inform growth strategies, especially in the context of sports or community engagement.

Learning Resources

→Customer Experience Fundamentalscourse
→Effective Customer Service Skillscourse
→Understanding Logistics and Supply Chain Managementarticle

Career Path

Customer Experience & Growth Intern(Now)→Customer Experience Coordinator(1-2 years)→Customer Experience Manager(3-5 years)

Market Overview

Market Size 2024
$400B
Annual Growth
12.5%
AI Adoption in Customer Service
75%
Investment in CX Technology
+30%
Labour Demand for CX Roles
+20%
Avg Salary for CX Roles
$60K

Skills & Requirements

Required
Customer ServiceCommunicationMarketing
Growing in Demand
Data AnalyticsCustomer Journey MappingDigital Communication Tools
Declining
Traditional Call Center OperationsEmail Support

Domain Trends

Rise of AI Chatbots
AI chatbots are projected to handle 80% of customer interactions by 2025, significantly reducing the need for traditional support roles.
Omnichannel Customer Experience
Companies that employ omnichannel strategies achieve a 91% higher year-over-year customer retention rate, emphasizing the need for integrated customer service approaches.
Focus on Personalization
Personalized customer experiences can increase customer satisfaction by 20%, driving businesses to invest in technology that enhances customer insights.

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