Community Manager - Remote Role at Softr

About the Role

We are looking for a Community Manager to join our team at Softr, a pioneering AI-native platform for building business applications without code. As a Community Manager remote, you will play a vital role in fostering relationships within our community and driving engagement across our primary channels.

What You'll Do

• Lead all community efforts, ensuring effective communication and engagement across platforms like Slack and Twitter.
• Manage day-to-day operations of community channels, responding to inquiries and relaying feedback to the product team.
• Monitor and report on community feedback, using insights to inform product development and marketing strategies.
• Organize and execute community initiatives, including events, workshops, and Q&As to enhance member engagement.
• Develop and maintain programs such as Ambassador and Influencer initiatives to expand community reach.
• Actively participate in discussions about Softr on social media, representing the community's voice.
• Experiment with new initiatives to understand what resonates with both B2C and B2B customers.
• Collaborate closely with product and marketing teams to share insights and shape the product roadmap.

Requirements

• 3+ years of experience in Community Management or Customer Success, preferably in a SaaS environment.
• Strong passion for no-code and automation tools, with practical experience in the space.
• Excellent written and verbal communication skills, essential for a fully remote team.
• Proven problem-solving abilities, with a customer-centric approach to understanding and addressing user needs.
• Ability to prioritize effectively and make strategic decisions aligned with company goals.
• Experience engaging with diverse, multi-geographical customers and building lasting relationships.
• Strong multitasking skills and the ability to thrive in a fast-paced, dynamic environment.

Nice to Have

• Experience with community-building tools and platforms.
• Familiarity with social media marketing strategies.
• Background in tech startups or fast-growing companies.

What We Offer

• Competitive salary and equity options.
• Fully remote work with a flexible schedule.
• High ownership and minimal bureaucracy, allowing for impactful contributions.
• Annual company retreats and team-building events.
• Direct collaboration with founders and leadership, providing insight into company strategy.
• A supportive environment with a focus on customer feedback and continuous improvement.