Community Experience Manager - Cybersecurity Remote

About the Role

We are seeking a Community Experience Manager to join our team at Filigran, a leading company in the cybersecurity sector. This Community Experience Manager remote role is an exciting opportunity to engage with one of the most active cybersecurity communities globally. You will be instrumental in connecting with our users, amplifying their voices, and ensuring their feedback leads to real impact.

What You'll Do

• Develop and implement community programs that enhance user engagement with Filigran’s OpenCTI and OpenAEV capabilities.
• Act as the first line of support for community members, addressing product usage questions and troubleshooting common issues.
• Manage our presence across various platforms including Slack, GitHub, Reddit, and LinkedIn, ensuring active engagement and support.
• Foster a sense of belonging within the community by creating dedicated spaces for specific roles and industries.
• Encourage feedback from users to shape product development and improve community engagement strategies.
• Organize and run community events such as virtual meetups, webinars, and AMAs, ensuring seamless logistics and follow-up.
• Utilize data analytics to track community engagement, satisfaction, and adoption rates, optimizing strategies accordingly.
• Collaborate closely with product managers, engineers, and the customer success team to integrate community feedback into product development.

Requirements

• 3+ years of experience in building community programs, particularly in tech or cybersecurity.
• 5-8 years of experience in a relevant tech role, ideally within SaaS or open-source environments.
• Strong technical fluency with the ability to engage in product discussions and troubleshoot issues.
• Active presence on community platforms such as Reddit, GitHub, and LinkedIn.
• Proven ability to create scalable engagement programs that deliver value to users.
• Excellent communication skills and a welcoming demeanor that fosters connection.
• Experience working cross-functionally with product, engineering, and customer success teams.
• Fluency in English, both written and spoken.

Nice to Have

• Experience with open-source project communities.
• Familiarity with cybersecurity concepts and frameworks such as MITRE ATT&CK.
• Background in user advocacy or ambassador programs.

What We Offer

• Competitive salary and equity options.
• Fully remote work with flexible hours.
• Choice of equipment and setup that suits your work style.
• A collaborative and inclusive company culture.
• Opportunities for professional growth and development.

Join us as a Community Experience Manager remote and help us build a thriving cybersecurity community. Apply now to be part of our mission to empower defense teams with innovative open-source solutions.