Community Assistant - Remote Opportunity

About the Role

We are seeking a Community Assistant to join our vibrant team at Cloudworks. This Community Assistant role offers a unique opportunity to work in a dynamic coworking environment, providing essential support to our community members. You will play a vital role in ensuring our workspaces are in optimal condition and facilitating connections among professionals. As a Community Assistant, you will be at the heart of our operations, contributing to a positive and collaborative atmosphere.

What You'll Do

• Manage community onboarding and daily follow-ups with members, including welcome interviews and exit processes.
• Coordinate and execute daily incident resolution processes for community members.
• Oversee member requests and collaborate with department heads to ensure timely responses.
• Maintain cleanliness and order in the coworking spaces.
• Conduct tours of the spaces and supervise client accounts, assisting in the development of internal marketing proposals.
• Track and manage leads related to the coworking center.
• Conceptualize and coordinate monthly initiatives for community members, including event management.
• Support the events department in executing space tours and covering events as needed.

Requirements

• Experience in coworking, hospitality, tourism, or customer service.
• Administrative experience is essential.
• A university degree is preferred.
• International experience is a plus.
• Proactive, attentive, and autonomous individual with a collaborative mindset.
• Strong problem-solving skills and creativity in addressing unexpected challenges.
• Excellent written and verbal communication skills.
• High organizational capacity, efficiency, and attention to detail.
• Proficiency in Office and Google Suite.
• Native Spanish speaker with a high level of English (C1) for client interactions.

Nice to Have

• Experience in community management or coworking environments.
• Familiarity with event planning and execution.
• Skills in digital marketing or social media management.

What We Offer

• Language classes during working hours.
• Professional development training covered up to €500.
• Coaching sessions for professional support and development.
• Discounts on private health insurance and gym memberships.
• Access to exclusive discounts with food, health, wellness, and transportation partners.
• A multicultural team and a dynamic environment for professional growth.
• Internal team-building events and access to community events.
• Paid volunteer days.
• Intensive workdays on December 24 and 31, and a day off for your birthday.
• Flexible hours for medical appointments.
• Permanent full-time contract with working hours from Monday to Thursday, 08:45 to 18:00, and Friday, 08:45 to 14:45.