Cloud Support Specialist - Remote Position

About the Role

We are seeking a dedicated Cloud Support Specialist - Remote to join our team at Vast.ai. In this role, you will be the first point of contact for our customers and GPU hosts, ensuring that their issues are addressed promptly and effectively. Your ability to communicate clearly and your technical knowledge will be crucial in providing exceptional support.

What You'll Do

• Respond to a high volume of customer and host inquiries via chat and email with professionalism and clarity.
• Troubleshoot L1 issues related to GPU rentals, Docker containers, Linux environments, and account access.
• Set clear expectations, communicate status updates, and follow up until issues are resolved.
• Identify, document, and escalate issues that require L2/engineering attention.
• Maintain and improve support documentation and internal knowledge base articles.

Requirements

• Previous experience in customer support or technical support (B2C or B2B).
• Strong English written communication skills — clear, professional, and empathetic in tone.
• Linux SysOps fundamentals — comfort with the command line, file systems, and permissions.
• Working knowledge of Docker (containers, images, basic debugging).
• Demonstrated ability to handle frustrated or confused customers constructively.

Nice-to-Haves

• Familiarity with GPU drivers (NVIDIA CUDA) and GPU workloads.
• Experience with AI/ML frameworks (TensorFlow, PyTorch).
• Prior experience in a cloud or infrastructure support role.
• Knowledge of the Vast.ai platform as a client or host.
• Familiarity with VMs and virtualization.

What We Offer

• Competitive salary with potential for growth.
• 100% salary during the probation period.
• 13th-month salary (Tet bonus).
• Annual leave as per regulations.
• Health Insurance.
• Reimbursement for approved work expenses.
• Fast-growing, ambitious startup environment.