Junior Customer Support Engineer - Remote

About the Role

We are looking for a Junior Customer Support Engineer to join our dynamic team at MGID, a leading global native advertising platform. This remote position offers you the opportunity to provide high-level technical support for our innovative systems. You will play a crucial role in helping brands and publishers collaborate effectively through our privacy-first targeting technology.

What You'll Do

• Provide technical support via chat and email to our clients.
• Investigate and resolve issues related to various products.
• Debug and troubleshoot integrations to ensure seamless operation.
• Prepare and run queries in our database to assist with client inquiries.
• Design and implement widgets to enhance user experience.

Requirements

• Proficiency in Linux shell and MySQL.
• Experience with bug tracking systems such as Youtrack and Jira.
• Familiarity with HTML5, CSS3, and JavaScript.
• Understanding of RESTful APIs.
• Intermediate+ English proficiency is required.

Nice to Have

• Familiarity with any programming language.

What We Offer

• Competitive salary ranging from $40,000 to $60,000 per year.
• Fully remote work environment, allowing you to work from anywhere.
• Opportunities for professional development and growth.
• Collaborative and innovative company culture.
• Flexible working hours to support work-life balance.