Client Success Manager - Remote Opportunity at ComplyAuto

About the Role

We're hiring a Client Success Manager to join our team at ComplyAuto. This fully remote position offers a unique opportunity to enhance client relationships while ensuring compliance and security in various industries. As a Client Success Manager, you will play a crucial role in driving customer satisfaction and retention, making this a pivotal position within our organization.

What You'll Do

• Build and maintain long-term relationships with clients, ensuring high satisfaction and retention rates.
• Conduct regular check-in meetings with clients, aiming for a minimum quarterly engagement.
• Identify expansion opportunities within each account by assessing client needs and matching them with ComplyAuto's product suite.
• Strategically cross-sell and upsell products to drive adoption across all ComplyAuto platforms and services.
• Collaborate with Sales and Product teams to develop tailored growth strategies for assigned accounts.
• Track, measure, and report on cross-sell and upsell performance metrics to ensure steady account growth.
• Support clients in mitigating cybersecurity risks and ensuring continuous compliance with relevant standards and regulations.
• Travel to clients for in-person meetings to strengthen relationships and address their needs effectively.

Requirements

• Bachelor's degree or associate degree in any field.
• 3 years of customer service experience or a combination of education and experience.
• Proven ability to build and maintain long-term mutually beneficial relationships with customers.
• Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated experience in Client Success or Account Management roles preferred.
• Valid driver's license and clean motor vehicle record.
• Must reside within the Continental United States (excluding California, Hawaii, and Alaska).

Nice to Have

• Experience in the RegTech or cybersecurity industry.
• Familiarity with cloud-based software solutions.
• Experience in training and educating clients on software products.

What We Offer

• Competitive salary range of $65,000-$72,000 with potential bonuses.
• 401(k) with a $1 to $1 match up to 5%.
• 100% paid medical, dental, and vision insurance premiums for employees and their families.
• Unlimited paid time off and 11 observed holidays.
• Full-time remote opportunity with necessary equipment provided.