Client Engagement Data Analyst – AI Remote

About the Role

We are seeking a Client Engagement Data Analyst – AI Remote to join our innovative team at Kraken. As a fully remote company, we are dedicated to building the future of crypto and enhancing our client engagement through data-driven insights. In this role, you will ensure that the data signals flowing through our support systems are clean, well-structured, and ready to power AI-driven insights and automation.

What You'll Do

• Design and coordinate AI agent workflows that solve real operational problems, going beyond off-the-shelf tools to build systems that actually drive outcomes.
• Identify where AI can deliver the most impact within Client Engagement operations and take ownership of making those use cases work end-to-end.
• Establish the data foundations, tagging logic, and system architecture that allow AI to make accurate, reliable decisions.
• Audit and optimize data tables in Zendesk and connected platforms to ensure they are structured for AI consumption.
• Build and maintain dashboards and reports that surface AI performance signals, support trends, and operational health metrics.

Requirements

• 3–5 years of experience in a data analyst, operations analyst, or similar role — ideally within fintech, crypto, or high-volume customer operations.
• Demonstrated experience coordinating AI agents or building AI-powered workflows to solve real business problems.
• Strong SQL skills and comfort querying and transforming data across complex systems.
• Hands-on experience with Zendesk or a comparable CX/case management platform.
• Proficiency with BI tools such as Looker, Mixpanel, or similar.

Nice to Have

• Exposure to AI tagging pipelines, LLM-based classification, or RAG-based knowledge systems.
• Experience with Python or scripting for data transformation and automation.
• Familiarity with process mining tools or workflow automation platforms.

What We Offer

• Competitive salary with an estimated range of $90,000 - $120,000 annually.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and growth within the crypto industry.
• Access to cutting-edge technology and tools.
• A diverse and inclusive company culture that values your unique contributions.