Case Manager - Remote Supply Chain Solutions

About the Role

Xometry is seeking a dedicated Case Manager remote to join our team. If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you! Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing.

What You'll Do

• Take actions to improve on-time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.
• Provide excellent customer and partner service by building relationships and creating partnerships.
• Apply first-hand technical knowledge on manufacturing design and production to ensure jobs are delivered on time.
• Understand supplier capabilities and execute supplier oversight activities, including quality reviews and corrective actions.
• Assess the impact of manufactured part rejections and communicate with suppliers and customers to resolve cases.
• Manage customer complaints that result in replacements for returned products.
• Document all case activity in the central database.

Requirements

• Prior project management, supply chain, and customer service experience are required.
• A minimum of 3 years of related experience, preferably in manufacturing or operations.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of manufacturing processes, engineering drawing requirements, and inspection methods.
• Strong organizational skills and the ability to work in a dynamic environment.

Nice to Have

• Experience with root cause analysis and identifying solutions to complex problems.
• Ability to multitask, meet deadlines, and support all supplier quality field activities.
• Strong communication skills (both oral and written).

What We Offer

• Competitive salary with estimated range of $60,000 to $80,000 per year.
• Remote work flexibility with a focus on work-life balance.
• Opportunity to work with a dynamic team in a growing company.
• Professional development opportunities.
• Comprehensive benefits package including health insurance.

Apply now and become part of our journey as a Case Manager remote at Xometry!