Technology Support Specialist - Remote Opportunity

About the Role

We are seeking a Technology Support Specialist to join our team in a remote capacity. This role is essential for providing end-user support and systems administration across our 10 village schools and 2 district office locations in rural Southwest Alaska. As a Technology Support Specialist remote, you will operate independently in remote locations, manage a broad range of end-user technology, and work closely with the Technology Director.

What You'll Do

• Act as the primary point of contact for hardware, software, and connectivity support for staff and students across all district sites.
• Provide direct in-classroom support alongside teachers for end-user devices across platforms including macOS, iOS, Windows, and Android/VR.
• Set up and maintain classroom technology such as Apple TVs, projectors, document cameras, and printers.
• Manage Google Workspace accounts, organizational units, shared drives, and app access.
• Oversee device enrollment, configuration profiles, policies, and app deployment using Jamf.
• Administer ManageXR for VR device management and assist with NinjaOne RMM administration.
• Support and maintain network infrastructure including UniFi switching, access points, firewalls, VLANs, and Starlink.
• Respond to helpdesk tickets and escalate issues to the Technology Director as needed.

Requirements

• Prior experience in an IT support or systems administration role is required; Alaska K-12 IT experience is strongly preferred.
• Strong working knowledge of macOS, Windows, iOS; familiarity with Linux is a plus.
• Experience with MDM platforms (Jamf or equivalent) is essential.
• Working knowledge of Google Workspace administration.
• Practical network troubleshooting skills across wired and wireless environments.

Nice to Have

• Experience with UniFi or enterprise-grade networking hardware.
• Windows Server or Linux server administration experience.
• Familiarity with cloud infrastructure, including AWS (EC2, S3, IAM, Route 53).
• Scripting experience (bash, Python, or PowerShell) for automation tasks.

What We Offer

• Competitive salary ranging from $55,000 to $70,000 based on experience.
• Health, dental, and vision benefits.
• Retirement plan with district match.
• Subsidized district housing available for employees living in-region.
• Relocation and travel assistance for candidates relocating to the district.