Technical Customer Success Manager (German Speaking) - Remote

About the Role

Join Armis as a Technical Customer Success Manager (T.CSM) in a remote position, where you will play a crucial role in ensuring our customers achieve their strategic objectives while maximizing their investment in the Armis Platform. As a Technical Customer Success Manager, you will engage with clients to help them navigate the complexities of cybersecurity, ensuring they derive maximum value from our solutions.

What You'll Do

• Manage a portfolio of up to 30 accounts, guiding them through the customer lifecycle with Armis.
• Build strong relationships with customers, transitioning them smoothly from the PreSales phase to deployment.
• Collaborate with account teams to define success plans and strategies tailored to meet customer objectives.
• Lead customers through the implementation phase, delivering use cases and ensuring operational readiness.
• Monitor customer health and retention, driving satisfaction and adoption through effective communication and support.
• Report on customer risks and successes to both internal teams and external stakeholders.
• Gather and relay customer feedback on product issues and feature requests to the Armis product team.
• Conduct regular meetings with customers to review progress, address issues, and communicate program status.

Requirements

• Fluent in English and German, both spoken and written.
• 5+ years of experience in a customer-facing role, particularly in post-sales or customer success.
• 3+ years of experience in network engineering or related fields.
• Strong technical problem-solving skills with a focus on quick resolution.
• Solid project management experience, with a proven ability to drive projects from inception to completion.
• Experience in a Cyber Security SaaS organization is a plus.
• Familiarity with various security programs and technologies, including Endpoint, SOAR, and SIEM.
• B.S. in IT, Computer Science, or a related field is preferred.

Nice to Have

• Experience as a Technical Account Manager or similar role.
• Knowledge of Linux Operating Systems and networking protocols.
• Experience with 3rd party solutions and integrations.

What We Offer

• Comprehensive health benefits and discretionary time off.
• Paid holidays, including monthly 'me days' for personal time.
• A highly inclusive and diverse workplace culture.
• Opportunities for professional growth and development.
• Flexible work arrangements to support work-life balance.