Technical Account Manager - Remote

About the Role

We are seeking a Technical Account Manager (TAM) remote to join our dynamic team at Rithum. As a TAM, you will deliver strategic technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. This role is pivotal in ensuring seamless channel implementation and driving long-term success through platform optimization and scalable technical strategies.

What You'll Do

• Serve as a consistent weekly touchpoint for clients, managing day-to-day business-as-usual (BAU) activities and ensuring timely execution.
• Develop and oversee channel implementation strategies that align with channel technical requirements and Rithum’s platform capabilities.
• Drive tactical execution strategies across the Rithum platform, enhancing visibility and maximizing revenue conversion.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.

Requirements

• Minimum of 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong proficiency using Excel and understanding of channel requirements, data mapping, and feed architecture.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Nice to Have

• Bachelor’s degree in business, engineering, computer science, or related technical field.
• 3+ years in technical account management, solution engineering, or implementation roles.
• Experience working in cross-functional teams and navigating complex stakeholder environments.

What We Offer

• Enhanced Private Medical Insurance and a Health Cash Back Plan.
• Life insurance & disability benefits.
• Pension plan with 4% Company match.
• Competitive time off package with 25 Days of PTO, 8 Company-paid Holidays, and more.
• £45/month Remote work stipend for internet.
• Professional development stipend and learning and development offerings.