Service Manager - SharePoint & Power Platform (Remote)

About the Role

Join our team as a Service Manager in the Apps team at Midway Technologies! We are looking for a new colleague who has experience leading technical teams and engaging directly with clients, making decisions on priorities, planning, and scope. This Service Manager role offers the opportunity to coordinate and organize while maintaining a comprehensive view of ongoing projects beyond just executing tasks.

What You'll Do

• Lead multidisciplinary teams specializing in SharePoint, Power Platform, and .NET development.
• Manage client relationships, including priorities, scope, planning, and expectations.
• Organize service operations and ensure compliance with SLAs.
• Handle end-to-end incident management, including triage, planning, and response times.
• Plan technical interventions and jobs.
• Provide periodic follow-ups and reporting to clients.
• Identify opportunities for improvement or new services.
• Document solutions and facilitate internal knowledge transfer.

Requirements

• Experience managing technical teams.
• Ability to communicate effectively with clients (both technical and business aspects).
• Experience managing incidents with a focus on SLAs.
• Strong organizational skills and the ability to prioritize multiple tasks.
• Proficient in designing solutions in SharePoint Online.
• Experience with SharePoint Online administration and configuration.
• Automation skills with Power Automate.
• Development experience in SPFx and usage of Microsoft Graph API (M365).
• Familiarity with .NET development and Azure infrastructure (Function App, App Service, Automation Account, Storage, etc.).
• PowerShell scripting skills, including PnP modules for SharePoint.

Nice to Have

• Fluent English skills.
• Knowledge of ITIL.

What We Offer

• True hybrid model: the flexibility to work from the office or home.
• Flexible salary distribution and tax benefits for various tickets (Restaurant, Childcare, Transportation, Health Insurance, etc.).
• Annual training plans tailored to individual needs, focusing on technical and methodological knowledge as well as professional skills.
• Compensation policy linked to achieving official manufacturer certifications.
• Flexible working hours with intensive Fridays and special leave during Easter, Fair, and summer (June 16 to September 15).
• 22 vacation days per year, plus additional days as they arise.
• Access to a fully equipped kitchen with water, coffee, tea, fruit, and occasional surprises.
• Study assistance of €146.25/year for employees with children in compulsory education.
• A collaborative and team-oriented culture.

At Midway Technologies, we are committed to equal opportunities and diversity within our team. We value and respect every individual, regardless of gender, background, sexual orientation, or any other personal characteristic, fostering an inclusive and equitable work environment where everyone has the opportunity to grow and develop professionally.