Service Coordinator - Remote Opportunity

About the Role

We are seeking a Service Coordinator - Remote to join our innovative team at Raith, a world-leading high-tech company specializing in maskless nanofabrication systems and characterization solutions. In this role, you will thrive in a dynamic environment that is at the forefront of tomorrow’s technological advances. You will have the opportunity to shape the future with us and contribute to our success story alongside our 450-strong team.

What You'll Do

• Analyze service contracts and SLAs to develop long-term capacity scenarios and resource forecasts.
• Manage the full lifecycle of service, maintenance, and installation projects, ensuring they meet contractual obligations and budget constraints.
• Proactively identify risks and uncertainties in service delivery and implement measures to safeguard SLA performance.
• Prepare installation projects in close collaboration with Supply Chain, Production, and the Service Manager.
• Serve as the key liaison for clients, ensuring high customer satisfaction by delivering projects that meet their specific requirements.
• Collaborate with the CIP (Continuous Improvement Process) Coordinator to standardize and optimize departmental workflows.
• Monitor KPIs regarding field service and helpdesk efficiency, providing regular insights and feedback to the Service Manager.
• Evaluate growth expectations and lead times to determine their impact on long-term planning and required organizational resources.

Requirements

• A Bachelor’s degree (HBO level) or equivalent professional experience.
• Solid understanding of technical products and logistics processes.
• The ability to translate complex SLAs and contracts into actionable long-term plans.
• Excellent interpersonal skills with the ability to manage both internal stakeholders and external client relationships.
• Fluency in English (written and verbal) is essential; proficiency in Dutch is a strong advantage.
• Knowledge of internal procedures, safety guidelines, and industry regulations.
• Proven experience in managing multiple technical projects simultaneously under tight deadlines.
• Experience with or an interest in CIP/LEAN methodologies to drive departmental efficiency.

Nice to Have

• Experience in high-tech manufacturing environments.
• Familiarity with project management tools and software.

What We Offer

• A collaborative and supportive team environment.
• Diverse personnel development measures and development prospects in a growing global organization.
• Competitive salary and benefits package.
• Opportunities to work at the forefront of nanofabrication technology, contributing to innovations in research and industry.

If you are looking for a challenging and rewarding role as a Service Coordinator - Remote, we encourage you to apply now on our site! Please note that we can only accept online applications with PDF attachments.