Talantix.io
United Auto Group•28.02.26
AI SCORE 7.5

Service Advisor - Automotive Industry

$50K–$60K/year
RemoteAutomotive Services
Customer Service•Communication•Automotive Knowledge•Service Management Software

About the Role

We are seeking a dedicated Service Advisor to join our team at United Auto Group. This Service Advisor remote position is perfect for individuals looking to advance their career in the automotive industry while providing exceptional service to our clients. You will play a crucial role in scheduling service work and selling additional services to customers, contributing to our goal of delivering an extraordinary automotive experience.

What You'll Do

  • Maintain Customer Satisfaction Index (CSI) rating as set by the service manager.
  • Greet customers in a timely, friendly, and professional manner.
  • Communicate with customers to determine the nature of their mechanical problems.
  • Provide estimates for labor and parts, ensuring clarity in communication.
  • Follow up on the progress of each repair order throughout the day.
  • Deliver vehicles to customers and answer any questions they may have.
  • Establish and maintain good working relationships with customers to encourage repeat and referral business.
  • Ensure that work areas and customer waiting areas are kept clean and organized.

Requirements

  • Associate's degree or equivalent from a two-year college or technical school.
  • Six months to one year of related experience and/or training.
  • Strong communication skills and customer service orientation.
  • Ability to perform each essential duty satisfactorily.
  • Willingness to learn and adapt in a fast-paced environment.

Nice to Have

  • Experience in the automotive industry.
  • Familiarity with automotive repair processes and terminology.
  • Proficiency in using service management software.

What We Offer

  • Competitive salary ranging from $50,000 to $60,000 annually.
  • Comprehensive medical, dental, and vision benefits.
  • 401K retirement plan with company match.
  • Ongoing training and personal development opportunities.
  • A supportive and dynamic work environment.
Why This Job7.5 of 10

This Service Advisor role at United Auto Group offers an exciting opportunity to work in the automotive industry with a focus on customer service. Enjoy competitive pay and comprehensive benefits while working remotely.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Strong understanding of service management software like CDK Global or Reynolds and Reynolds to efficiently manage customer service requests and schedules.

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Proactive communication style that emphasizes clarity and empathy, essential for a remote work environment where building trust with clients is crucial.

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Hands-on automotive knowledge, including familiarity with vehicle diagnostics and repair processes, enabling effective discussions with technicians and customers alike.

Learning Resources

→Customer Service Fundamentalscourse
→Automotive Service Management Software Overviewarticle
→Effective Communication Skills for Remote Workcourse

Career Path

Service Advisor - Automotive Industry(Now)→Service Manager(1-2 years)→Automotive Operations Director(3-5 years)

Market Overview

Market Size 2024
$25B
Annual Growth
8.5%
AI Adoption in Customer Service
45%
Investment in Service Management Software
+35%
Labour Demand for Customer Service Roles
+15%
Avg Salary for Junior Service Advisors
$45K

Skills & Requirements

Required
Customer ServiceCommunicationAutomotive Knowledge
Growing in Demand
Emotional IntelligenceData AnalysisCRM Software Proficiency
Declining
Basic Call Center OperationsManual Data Entry

Domain Trends

Increased Automation in Customer Service
By 2025, over 60% of customer interactions in automotive service will be handled by AI-driven chatbots, improving response times by up to 50%.
Focus on Customer Experience
80% of automotive companies are prioritizing customer experience initiatives, leading to a 20% increase in customer retention rates.
Remote Service Management Adoption
The adoption of remote service management solutions is expected to grow by 30% in the next two years, driven by the demand for flexible customer service options.

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