Service Advisor - Automotive Customer Experience

About the Role

Join our team as a Service Advisor - Automotive Customer Experience. In this role, you'll be the face of our service department, guiding customers through their service visits. This is a fast-paced, high-energy position where your communication skills and customer-first mindset will directly impact our success and your earning potential.

What You'll Do

• Welcome customers with energy and professionalism in the service drive.
• Actively listen to concerns and translate them into clear repair orders.
• Recommend maintenance and repairs based on vehicle condition and Ford guidelines.
• Keep customers informed on repair progress, timelines, and costs.
• Work closely with technicians to ensure quality and efficiency.
• Review completed work with customers in a clear, confidence-building way.
• Deliver an exceptional experience that drives loyalty and repeat business.
• Support warranty work, recalls, and manufacturer service campaigns.

Requirements

• Previous Service Advisor or automotive service experience preferred.
• Strong people skills - you enjoy helping customers and solving problems.
• Ability to thrive in a fast-paced, team-oriented environment.
• Basic automotive knowledge or a desire to learn Ford systems.
• Computer proficiency (CDK experience is a plus).
• Professional appearance, positive attitude, and strong work ethic.
• Valid driver's license with an acceptable driving record.

What We Offer

• Competitive compensation.
• Paid training and ongoing professional development.
• Excellent benefits package.
• 401k with generous company match.
• Paid time off.
• Employee vehicle purchase & service discounts.
• Long-term career growth with a dealership that invests in its people.

Why You'll Love Working Here

• 50 years of stability, trust, and community reputation.
• Leadership focused on employee success and development.
• High-volume service department with strong earning potential.
• Team culture built on respect, integrity, and accountability.

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.