Senior Technical Success Manager - Remote

About the Role

We are seeking a Senior Technical Success Manager to join our team at Zscaler. This Senior Technical Success Manager remote position is integral to guiding our customers through their Zero Trust journey. You will be the central post-sales point of contact, helping customers adopt and maximize Zscaler's solutions to secure their digital transformation objectives.

What You'll Do

• Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between customer objectives and Zscaler goals.
• Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions.
• Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams.
• Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success.
• Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact.

Requirements

• 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
• 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.
• Strong communication and presentation skills with the ability to influence internal and external decisions.
• Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes.
• Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans.

Nice to Have

• Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB.
• Comprehensive understanding of industry-specific workflows and operational processes to optimize security and efficiency.
• Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft.

What We Offer

• Various health plans to support your well-being.
• Time off plans for vacation and sick time to ensure work-life balance.
• Parental leave options to support your family.
• Retirement options to secure your future.
• Education reimbursement to promote continuous learning.
• In-office perks and more to enhance your work experience.

Join us in our mission to make doing business seamless and secure. As a Senior Technical Success Manager remote, you will play a crucial role in shaping the future of cybersecurity.