Senior Technical Solutions & Integrations Specialist - Remote

About the Role

We are looking for a Senior Technical Solutions & Integrations Specialist to join our team at Omnisend. In this remote position, you will tackle complex technical challenges across our platform, ensuring seamless integration and outstanding customer experiences. You will be part of a data-driven team that values transparency, collaboration, and continuous improvement.

What You'll Do

• Investigate and resolve technical solution tickets from Customer Support, Customer Success, Sales, and other customer-facing teams, taking full ownership from diagnosis to resolution.
• Debug complex issues involving APIs, webhooks, data flows, and system-to-system communication.
• Provide clear, technically accurate explanations to customers and internal teams when required.
• Identify recurring issues and propose improvements, fixes, or process changes.
• Collaborate with Product and Engineering teams by reporting bugs and following up to resolution.
• Support and maintain third-party integrations as part of the broader technical solution landscape.
• Contribute to internal documentation and Knowledge Base articles, staying up to date with product teams and their releases.
• Be a team player with a collaborative mindset to drive team-level and company-level KRs to delivery.

Requirements

• Strong experience solving complex technical issues in a SaaS or platform environment.
• Solid understanding of REST APIs, webhooks, and asynchronous communication.
• Understanding of JavaScript, HTML/CSS, and experience with browser Developer Tools.
• Ability to reason about application architecture, integrations, and failure modes.
• Confidence working with API and platform documentation to make technical decisions.
• Ownership mindset: you don’t just solve tickets; you improve the system behind them.

Nice to Have

• Experience with e-commerce platforms and integrations.
• Familiarity with Agile methodologies.
• Previous experience in a customer-facing technical role.

What We Offer

• Gross salary starting point from 2100 EUR/month based on experience; quarterly salary reviews.
• Unlimited learning budget for self-improvement after 3 months.
• Private health insurance.
• Unlimited access to psychotherapy.
• Workstation budget (420 EUR).
• Work anniversary gifts (like home cleaning services).
• Attractive workations and team-led team-building events.
• Working methods and best practices inspired by Silicon Valley’s top tech companies.
• Senior colleagues (70%+) creating a high-performing environment that accelerates your growth.