Senior Solution Engineer - Observability Expert (Remote)

About the Role

We are seeking a Senior Solution Engineer to join our team remotely. As a Senior Solution Engineer, you will play a pivotal role in bridging the gap between our Enterprise observability platform and our customers' complex Linux-based infrastructures. This is not just a sales position; you will engage with principal Software Engineers and Development Leads to optimize their applications and enhance visibility into their distributed systems. Your expertise will be crucial in ensuring our clients derive maximum value from our solutions.

What You'll Do

• Lead technical discovery sessions with Enterprise Sales for our largest strategic accounts, analyzing customer monitoring stacks and observability needs.
• Consult with clients to assess their infrastructure (On-prem Linux, Cloud, Hybrid) and design high-performance solution architectures using our Enterprise capabilities.
• Act as a trusted advisor on observability best practices, highlighting the advantages of Enterprise features over open-source offerings.
• Architect and demonstrate sophisticated use cases for observability, including leading the design and execution of complex Proof of Concepts (POCs).
• Collaborate with the Development team to translate customer requirements into actionable technical specifications.
• Work closely with the Support team to ensure technical success during POCs and seamless onboarding for new customers.
• Create advanced technical content such as white papers and blog posts to establish authority in the engineering community.

Requirements

• 5+ years of experience in Pre-Sales, SRE, DevOps, or Systems Engineering roles.
• Expertise in Linux, with the ability to troubleshoot performance issues using standard tools.
• Deep understanding of the "Three Pillars" of observability: Logs, Metrics, and Traces.
• Strong problem-solving skills with a focus on observability.
• Proficiency in observability tools such as Prometheus, Grafana, and ELK Stack.
• Hands-on experience with Docker and containerization principles.
• Proficiency in Bash and at least one high-level programming language (Python, Go, or Ruby).

Nice to Have

• Experience with Kubernetes and Infrastructure as Code tools (Terraform, Ansible).
• Familiarity with SSO providers and authentication workflows.
• Advanced proficiency with PromQL for complex queries.
• Experience contributing to open-source projects.

What We Offer

• Competitive base salary.
• Remote-first culture with flexible PTO.
• Work with passionate team members in a startup atmosphere.
• Fully remote setup with a flexible schedule.
• This is a contract position with options for self-employment or sole proprietor status.