Senior Manager, User Group Program - Remote

About the Role

We are looking for a Senior Manager, User Group Program to join our team at Coupa Software, a leader in B2B SaaS solutions. In this remote position, you will be pivotal in managing our global user group program, which is essential for enhancing customer engagement and satisfaction. This role offers a unique opportunity to leverage your expertise in user group management to drive impactful community initiatives.

What You'll Do

• Develop and own the strategic vision and roadmap for the global virtual and in-person user group program, ensuring alignment with overall business objectives.
• Lead, coach, and manage a team responsible for executing the program's day-to-day operations and event calendar.
• Secure executive alignment and cross-functional buy-in to ensure the strong integration of the user group program across the customer experience lifecycle.
• Oversee the implementation of the Bevy platform, from configuration to full-scale launch and ongoing administration.
• Manage the entire event lifecycle of both virtual and in-person events, ensuring a consistent and engaging experience for all participants.
• Define and track key performance indicators (KPIs) and ROI measures to demonstrate the program's business impact.
• Prepare and present regular reports to senior leadership on program performance and strategic recommendations.

Requirements

• Bachelor’s Degree in Business, Marketing, Communications, or related discipline.
• 8+ years of experience in user group program management or strategic program management within a high-growth B2B SaaS or B2B technology company.
• Proven ability to lead a team and scale a program's impact through effective delegation and personnel management.
• Exceptional project management, prioritization, and attention to detail, with the ability to manage multiple initiatives simultaneously.
• Experience with the Bevy platform, including implementation and administration, is a plus.
• Proficiency in tools such as Salesforce, Marketo, Tableau, or similar platforms.

Nice to Have

• Experience in community management and event planning.
• Familiarity with customer engagement strategies.

What We Offer

• Competitive salary range of $128,000 - $166,500.
• Remote work flexibility with a collaborative culture.
• Opportunity to make a global impact through community engagement.
• Comprehensive benefits package including health, wellness, and professional development.
• Supportive team environment focused on innovation and excellence.

Join us at Coupa Software as a Senior Manager, User Group Program and help us shape the future of customer engagement in the B2B SaaS industry. Apply now to take the next step in your career!