About the Role

We are seeking a Senior Manager, Investor Delivery to join MUFG Investor Services in a remote capacity. In this role, you will lead a high-performing investor delivery team, ensuring top-notch service delivery to our clients. With over $1 trillion in client assets under administration, MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds.

What You'll Do

  • Lead, coach, and develop a high-performing investor delivery team, fostering engagement and accountability.
  • Drive departmental initiatives and cross-functional projects to support strategic and operational goals.
  • Collaborate closely with internal partners including Client Delivery, AML, Regulatory Reporting, and Banking teams.
  • Champion process and system enhancements by participating in global and local transformation initiatives.
  • Ensure the accuracy, quality, and timely delivery of all investor reporting in line with service level agreements.
  • Maintain strong operational governance by ensuring compliance with SOC 1 controls and internal policies.
  • Actively contribute to technology and system projects, sharing innovative ideas to enhance processes.
  • Participate in the Client Relationship Management framework, leading or supporting service reviews with clients.

Requirements

  • Bachelor's degree in Finance, Accounting, or equivalent experience.
  • 5+ years of operations experience in financial services, fund administration, or client service.
  • 3+ years in a managerial capacity with strong knowledge of the fund industry and investor operations.
  • Proven ability to drive efficiency and scalability in operations.
  • Excellent communication and leadership skills.

Nice to Have

  • Experience with financial technology solutions.
  • Knowledge of regulatory requirements in the fund industry.
  • Familiarity with client relationship management tools.

What We Offer

  • Competitive salary ranging from $100,000 to $130,000 annually.
  • Flexible remote working options with a hybrid model.
  • Opportunities for professional growth and development.
  • A vibrant company culture that values innovation and client focus.
  • Comprehensive benefits package including health and wellness programs.
Why This Job8.5 of 10

This Senior Manager position offers a unique opportunity to lead a high-performing team in a remote setting at MUFG Investor Services, a leading financial institution. With a competitive salary and a vibrant company culture, it's an attractive role for experienced professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

Proficient in financial services technologies such as Bloomberg Terminal and fund administration software, with a keen understanding of regulatory compliance and reporting requirements.

Adaptable and self-motivated, thriving in a remote work environment while effectively managing virtual teams and fostering a collaborative culture.

Demonstrated experience in leading process improvement initiatives within fund administration, showcasing a strategic mindset to enhance client delivery and operational efficiency.

Learning Resources

Introduction to Fund Administrationcourse

Career Path

Senior Manager, Investor Delivery(Now)Director of Client Services(1-2 years)Vice President of Investor Relations(3-5 years)

Market Overview

Market Size 2024
$1.5T
Annual Growth
8.5%
AI Adoption in Financial Services
70%
Investment in FinTech
+120%
Labour Demand for Financial Managers
+15%
Avg Salary for Senior Financial Managers
$150K

Skills & Requirements

Required
Financial ServicesFund AdministrationClient Relationship Management
Growing in Demand
Data AnalyticsRegulatory ComplianceDigital Transformation
Declining
Manual ReportingTraditional Fund Accounting

Domain Trends

Rise of AI in Financial Services
AI technologies are projected to enhance operational efficiency by 30% by 2025, allowing for improved client relationship management and process automation.
Increased Focus on Cybersecurity
With 60% of firms reporting increased cyber threats, investments in cybersecurity solutions within financial services are expected to grow by 40% annually.
Shift to Remote Work and Hybrid Models
Over 80% of financial services firms are adopting remote or hybrid work models, leading to a demand for leaders who can manage teams effectively across various locations.

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