Senior Data Analyst - Customer Value for Mental Health Tech

About the Role

Join Spring Health as a Senior Data Analyst, Customer Value, and contribute to our mission of revolutionizing mental healthcare. This remote position allows you to work with a dynamic team dedicated to eliminating barriers to mental health. As a Senior Data Analyst, you'll play a critical role in building metrics that drive our Customer Value product team, ensuring that we deliver the right care at the right time.

What You'll Do

• Partner with the Customer Value team to build, maintain, and improve reporting infrastructure that supports our provider experience metrics and related KPIs.
• Develop a metric tree for the Customer Value team, establishing a North Star Metric and breaking it down into component metrics.
• Create dashboards and data visualizations that empower non-technical users to understand trends and analyze metric movements.
• Support the routing of members to the right care by measuring the impact of this routing on financial performance.
• Collaborate with the data science team to analyze major trends and understand the drivers of change.
• Provide training, documentation, and support for the dashboards and data products you deliver.
• Ensure accurate and consistent reporting of metrics by collaborating with cross-functional stakeholders.
• Work with the analytics engineering team to maintain core data models in dbt that support these metrics.

Requirements

• 5+ years of experience working with data, data visualization, and dashboarding tools.
• Strong proficiency in SQL and experience with dbt or similar data transformation tools.
• Experience with Looker or other data visualization tools (Tableau, Hex, Omni).
• Ability to communicate technical concepts to non-technical audiences effectively.
• Strong user empathy and a passion for improving mental health care.
• Proven ability to manage priorities and dependencies in alignment with business impact.
• Comfortable working independently with executive-level team members.

Nice to Have

• Experience in product and/or finance analytics.
• Familiarity with agile methodologies.

What We Offer

• Competitive salary range of $125,000 – $142,000.
• Equity options as part of a comprehensive total rewards package.
• Health, dental, and vision benefits starting on your first day.
• Employer-sponsored 401(k) match of up to 2% for retirement planning.
• Paid time off policies including vacation, sick leave, and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months of tenure.
• Access to professional development reimbursement of up to $1,000 per year.
• Donation matching to support your favorite causes.