Senior CRM Executive - Remote Opportunity

About the Role

We're hiring a Senior CRM Executive to join our innovative team at loveholidays. This remote position offers you the chance to lead the charge in transforming how we engage with millions of travelers worldwide. You will play a pivotal role in bridging high-level strategy with advanced automation, making this a unique opportunity for a change-maker.

What You'll Do

• Build and manage sophisticated, multi-channel automated journeys using CRM tools like Braze.
• Identify manual bottlenecks and implement AI-assisted workflows, enhancing operational efficiency.
• Collaborate with Product and Engineering teams to ensure seamless customer experiences.
• Utilize Looker to create reports and monitor health metrics, translating data into actionable insights.
• Provide expert support in deploying campaigns, ensuring rigorous QA processes are in place.

Requirements

• Proven experience in CRM management, preferably with tools like Braze, Looker, or Tableau.
• Strong understanding of audience segmentation and personalization techniques.
• Ability to work cross-functionally with Marketing, Product, and Engineering teams.
• Experience in operationalizing AI-driven workflows and lifecycle orchestration.
• Excellent problem-solving skills and a self-starter attitude.

Nice to Have

• Familiarity with Liquid logic and data models.
• Experience with SQL for data manipulation.
• Background in the travel or e-commerce industry.

What We Offer

• Competitive salary range of £80,000 - £100,000 per year.
• Company pension contributions at 5%.
• Individualized training budget for personal development.
• Discounted holidays for you and your family.
• 25 days of holidays per annum, increasing with service.
• Flexible working arrangements and a focus on work-life balance.