Senior Account Director - Digital Marketing & E-commerce

About the Role

We are seeking a Senior Account Director to join OLIVER, the world’s first specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. This Senior Account Director remote position offers an exciting opportunity to lead a multidisciplinary team and drive integrated digital and retail marketing services across the UK.

What You'll Do

• Act as the senior strategic partner, proactively identifying opportunities to grow website revenue, improve online and instore effectiveness, and enhance end-to-end customer experience.
• Own the overarching account strategy, ensuring all six workstreams are aligned to shared business objectives.
• Build and maintain trusted senior relationships with UK stakeholders and HQ counterparts.
• Directly manage and mentor a team of approximately 10 specialists across various marketing disciplines.
• Oversee the commercial health of the account, including budgeting, forecasting, and profitability tracking.
• Guide the digital media strategy driving traffic, conversion, and revenue on the website.
• Provide strategic oversight of the affiliate program with a clear long-term growth vision.
• Champion a data-led culture across all workstreams, ensuring robust processes are in place.

Requirements

• 8–10 years’ experience in client services, account management, or marketing operations.
• 3–4 years in a senior leadership role managing complex, multi-workstream accounts.
• Proven experience leading teams of 8+ across multiple disciplines.
• Strong knowledge of D2C ecommerce and digital performance marketing.
• Experience overseeing £1m+ digital media budgets.
• Confident interpreting performance data and challenging insights.
• Strong budgeting, forecasting, and financial control experience.

Nice to Have

• Experience overseeing large-scale affiliate programs (100+ partners desirable).
• Familiarity with ecommerce platforms (Magento or equivalent).
• Working knowledge of GA4 and integrated reporting across platforms.

What We Offer

• Competitive salary with performance bonuses.
• Flexible working arrangements with remote options.
• Opportunities for professional development and growth.
• Inclusive company culture that values diversity.
• Commitment to sustainability and environmental goals.