Sales Associate II - Luxury Retail Experience
About the Role
Join Tapestry as a Sales Associate II and become an integral part of our luxury retail team in Edmonton, Canada. This Sales Associate II remote role is essential for driving our brand commitment and delivering exceptional customer service. You will create lasting impressions and build ongoing relationships with customers, ensuring they have a personalized shopping experience.
What You'll Do
- Understand organizational objectives and align decisions with company priorities.
- Take ownership of personal sales metrics and develop strategies to meet performance goals.
- Act as a brand ambassador for Coach, demonstrating service expectations at all times.
- Utilize sales strategies and clienteling to drive business and maintain productive customer relationships.
- Provide in-depth product knowledge and communicate promotional strategies effectively.
- Cross-sell and encourage beneficial product add-ons tailored to customer needs.
- Maintain a clean and organized sales floor while adhering to retail policies and procedures.
- Support daily operational tasks, including inventory management and cash handling.
Requirements
- 1-3 years of previous sales experience in a luxury retail environment.
- High school diploma or equivalent; college degree preferred.
- Strong knowledge of fashion trends and competition in the marketplace.
- Ability to communicate effectively with customers and team members.
- Basic computer skills and knowledge of cash register systems.
- Physical ability to maneuver the sales floor and lift products as needed.
- Flexibility to work nights, weekends, and holidays during high retail traffic periods.
Nice to Have
- Experience with mobile POS systems and inventory management tools.
- Strong interpersonal skills and the ability to build rapport with customers.
- Creativity in problem-solving and adapting to changing business needs.
What We Offer
- Competitive salary with opportunities for performance-based bonuses.
- Comprehensive benefits package including health and wellness programs.
- Employee discounts on luxury products.
- Opportunities for career growth and development within the company.
- A dynamic and inclusive work environment.
This Sales Associate II role at Tapestry offers a unique opportunity to thrive in a luxury retail environment, with competitive pay and growth potential.
Who Will Succeed Here
Strong understanding of luxury retail dynamics and customer service techniques, particularly in high-end fashion, with experience in tools like Salesforce for client management.
Proactive and personable approach to clienteling, demonstrating the ability to build long-term relationships and deliver tailored shopping experiences in a fast-paced office environment.
Adaptability to learn and implement retail operations strategies, including effective cross-selling techniques, while maintaining a positive attitude and eagerness to grow within the luxury retail sector.
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