Customer Care Specialist - Arabic (Remote)

About the Role

We are looking for a dedicated Customer Care Specialist - Arabic (Remote) to join our team. This role is essential in building lasting customer relationships and fostering brand loyalty through personalized service. As a Customer Care Specialist, you will respond efficiently and accurately to customer requests, ensuring the highest service standards are met.

What You'll Do

• Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
• Respond efficiently, accurately, and promptly to customer requests via phone calls and emails.
• Consistently meet the highest service and KPI standards of the department.
• Establish and maintain relationships to build a portfolio of relevant customers.
• Collaborate closely with Payments, Customs, Warehouse, and Shipping teams.

Requirements

• Previous experience in customer service within luxury retail or relevant customer-facing roles.
• Excellent communication and interpersonal skills, with strong critical thinking and problem-solving abilities.
• Familiarity with customer communication and e-commerce-related technology.
• Good computer skills, especially with MS Office.
• Conscientiousness when handling customer data.
• Flexibility, resilience, and the ability to work as part of a team.
• Native-level proficiency in Arabic (written and spoken) and excellent English skills; additional languages are a plus.

Nice to Have

• Experience in a fast-paced e-commerce environment.
• Knowledge of CRM systems.
• Ability to work in a multicultural team.

What We Offer

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends).
• Mobile office with up to 20% of your total contracted hours (job and position permitting).
• 10 days/year of mobile office abroad in EU countries (job and position permitting).
• Language & e-learning courses.
• Staff discount of up to 30%.
• Flexible remuneration benefits (ticket restaurant, ticket transport, and ticket childcare).
• Discounted membership for selected sports platforms & gyms.
• Private health insurance.
• Access to LinkedIn Learning.
• Individual support on mental health & well-being.
• Social Day.
• Employee Share Purchase Plan.