Renewal Manager - Remote Position for EMEA

About the Role

We are hiring a Renewal Manager to join our team remotely in the EMEA region. As a Renewal Manager, you will play a crucial role in managing customer relationships and ensuring the timely renewal of subscriptions. This position requires a highly organized and customer-focused individual who can effectively communicate with clients, understand their needs, and work collaboratively with internal teams to drive renewal success.

What You'll Do

• Manage and oversee the renewal process for existing customers, ensuring timely and accurate renewals.
• Proactively engage with customers prior to contract expiration to discuss renewal options and address any concerns.
• Prepare and present renewal proposals and agreements.
• Maximize customer retention through effective communication and relationship management.
• Ensure customers are on the right pricing, packaging, and service model.
• Provide exceptional customer service and support, addressing any issues or questions related to renewals.
• Act as a liaison between customers and internal teams to resolve any issues that may impact renewal decisions.
• Maintain accurate records of renewal activities, customer interactions, and contract details in the CRM system.
• Provide regular reports on renewal status, renewal rates, and potential risks to management.
• Accurately forecast renewal performance on a monthly, quarterly, and annual basis.
• Work closely with the customer success, sales, and finance teams to ensure alignment and a seamless renewal process.
• Participate in team meetings and contribute to the development of strategies to improve customer retention and satisfaction.

Requirements

• 2+ years of experience in a customer-facing role, preferably in a SaaS or technology environment.
• Proven track record of managing customer renewals and achieving high renewal rates.
• Excellent communication and interpersonal skills, with the ability to build strong customer relationships.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Problem-solving mindset with a proactive approach to addressing customer needs.
• German speaking a plus.

What We Offer

• Competitive salary and performance-based bonuses.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Collaborative and supportive team culture.
• Health and wellness benefits.