Talantix.io
Chainguard•11.03.26
AI SCORE 8.5

Remote Technical Support Engineer - EMEA

$70K–$90K/year
RemoteTech Support
Docker•Kubernetes•GitHub•Helm•Terraform•Technical Support

About the Role

We’re looking for a Remote Technical Support Engineer to join our dynamic team at Chainguard. This role is perfect for someone who thrives on solving complex problems and providing exceptional customer support. As a Remote Technical Support Engineer, you will be the go-to person for our customers, helping them navigate technical challenges with Chainguard Images. You will dig into technical mysteries, keep customers informed, and collaborate with our Engineering team to resolve issues before they escalate.

What You'll Do

  • Be the frontline agent: Triage, investigate, reproduce, manage, and resolve complex customer issues involving Chainguard Images.
  • Escalate wisely: Engage the Engineering team when issues require deeper technical insights.
  • Communicate effectively: Keep customers informed and satisfied while meeting service level agreements (SLAs).
  • Bridge the tech lingo divide: Clearly explain technical concepts to both technical and non-technical users.
  • Document thoroughly: Create detailed write-ups of new issues and contribute to the Knowledge Base.
  • Channel your inner detective: Prioritize your workload and proactively guide issues to resolution.
  • Speak up smartly: Report bugs, feature requests, and other insights to Engineering and GTM teams.
  • Learn, teach, repeat: Embrace new challenges, share knowledge, and mentor others.
  • Be available: Participate in an on-call rotation for after-hours, weekend, and holiday support.

Requirements

  • 3+ years of experience in technical support or a related field.
  • Strong understanding of modern tools such as Docker, Kubernetes, GitHub, Helm charts, and Terraform.
  • Excellent communication skills, both written and verbal.
  • Ability to troubleshoot complex technical issues.
  • Experience in documenting processes and creating knowledge base articles.

Nice to Have

  • Familiarity with cloud services and infrastructure.
  • Experience in a customer-facing role.
  • Knowledge of software development practices.

What We Offer

  • Competitive salary in the range of $70,000 - $90,000 per year.
  • Fully remote work environment with flexible hours.
  • Opportunities for professional growth and development.
  • Collaborative and supportive team culture.
  • Health and wellness benefits.
Why This Job8.5 of 10

This Remote Technical Support Engineer position at Chainguard offers a unique opportunity to work with modern tools and solve complex customer issues in a fully remote environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in containerization technologies, particularly Docker and Kubernetes, with a strong ability to troubleshoot deployment issues and provide solutions effectively.

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Self-motivated and adaptable, thriving in a remote work environment where proactive communication and time management are essential for delivering timely technical support.

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Possesses a problem-solving mindset with experience in using GitHub for version control, Helm for package management, and Terraform for infrastructure as code, ensuring a comprehensive understanding of the tools customers utilize.

Learning Resources

→Docker Documentationguide
→Kubernetes Basics Coursecourse
→Customer Success: How to Reduce Churncourse

Career Path

Remote Technical Support Engineer - EMEA(Now)→Technical Support Manager(1-2 years)→Director of Customer Success(3-5 years)

Market Overview

Docker Market Size 2024
$4.5B
Annual Growth
25.3%
Kubernetes Adoption
78%
Cloud-Native Investment
+42%
Labour Demand for Containerization
+35%
Avg Salary for Technical Support Engineer
$75K

Skills & Requirements

Required
DockerKubernetesGitHub
Growing in Demand
OpenShiftService MeshCI/CD Pipelines
Declining
Traditional VirtualizationMonolithic Architecture

Domain Trends

Rise of Microservices Architecture
Organizations are increasingly adopting microservices for scalability, with 65% of companies reporting improved deployment speed.
Increased Focus on Security in Containerization
With 70% of enterprises concerned about container security, there's a push towards integrating security tools within CI/CD pipelines.
Growing Importance of DevOps Culture
Over 60% of tech companies are implementing DevOps practices, leading to a higher demand for skills in Docker and Kubernetes.

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