Remote Customer Support Specialist - Financial Tools

About the Role

We are looking for a Remote Customer Support Specialist to join our dynamic team at Pulley. Our mission is to make it easier for anyone to start a company, and we believe that more startups should exist. As a Remote Customer Support Specialist, you will play a crucial role in helping founders and startup teams navigate complex financial and equity-related inquiries. You'll thrive in our remote-first, high-growth environment if you're passionate about helping founders succeed.

What You'll Do

• Effectively and efficiently resolve customer inquiries via email, phone, and chat.
• Create well-articulated, personalized responses for a variety of customer requests.
• Triage incoming requests and spot trends in customer issues to share with the rest of the team.
• Identify, reproduce, and report bugs for the engineering and product team.
• Understand and respond to support metrics and drive for improvement.
• Document and create assets to support the customer’s understanding of the product.
• Provide coverage for 9:00 AM – 5:00 PM Pacific Standard Time.

Requirements

• 2+ years of experience working in customer support.
• Feel confident working with tickets that deal with financial issues, equity, and cap table management systems.
• Ability to communicate technical issues in a simple, user-friendly manner.
• Passionate about delivering a positive customer experience.
• Empathy and tact when working with customer issues under pressure.

What We Offer

• Competitive salary ranging from $50,000 to $80,000 per year.
• Fully remote work environment, allowing for flexibility and work-life balance.
• Opportunity to work with a high-performing team and contribute to innovative financial tools.
• Access to professional development resources and training.
• Engaging company culture focused on collaboration and growth.