Remote Customer Success Manager - Join a Fast-Growing Unicorn

About the Role

We're hiring a Remote Customer Success Manager to join our dynamic team at EasyPost. As a Customer Success Manager, you'll play a pivotal role in ensuring our customers achieve their goals and satisfaction with our shipping solutions. This is an exciting opportunity to work with a rapidly growing company that is revolutionizing the logistics industry.

What You'll Do

• Build and nurture long-term relationships with customers, serving as their main point of contact.
• Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of services.
• Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problems.
• Conduct weekly/monthly/quarterly check-ins to assess the overall health of the account and identify successes and potential red flags.
• Maintain customer data in the company-supported CRM, including contacts, account health, and significant events.
• Collect feedback from customers to help EasyPost improve its services.

Requirements

• Bachelor's degree.
• 2-5 years of experience in a customer-facing role.
• Demonstrated track record of effectively decreasing churn and increasing revenue.
• Ability to work independently and as part of a team.
• Previous experience in shipping and logistics is a plus.
• Knowledge of Salesforce and Zendesk is a plus.

Nice to Have

• Experience in a fast-paced startup environment.
• Strong problem-solving skills and ability to adapt to changing situations.

What We Offer

• Comprehensive medical, dental, vision, and life insurance.
• Competitive compensation package and equity.
• Monthly work from home stipend of $50.
• Flexible work schedule and paid time off.
• Collaborative culture with a supportive team.
• Unlimited growth opportunities.
• The chance to make significant contributions at a hyper-growth company.