Customer Support Specialist - Japanese Speaker (Remote)

About the Role

We are looking for a Customer Support Specialist fluent in Japanese to join our team at Purple Technology. This remote position allows you to work from anywhere while providing exceptional support to our clients in the FinTech industry. You will be responsible for handling client inquiries and ensuring a high level of customer satisfaction during CET working hours.

What You'll Do

• Handle client inquiries, requests, and complaints via e-mail and chat with professionalism and accuracy.
• Craft detailed, well-structured responses to ensure clear and effective communication.
• Process requests according to established guidelines and procedures.
• Identify and report issues or errors to the Team Leader or relevant department.
• Work with trading platforms, replicate reported issues, and assist clients with troubleshooting.
• Transcribe Japanese names into Latin characters accurately.
• Collaborate with internal teams via Slack and email to ensure smooth workflow and issue resolution.

Requirements

• Proven experience in remote support for Japanese clients, ideally in the financial or FinTech sector.
• Strong ability to analyze and resolve issues while maintaining high service standards.
• Native-level Japanese proficiency (N1 level) and business-level English (B2 or higher).
• Bachelor’s degree from a Japanese university (preferred).
• High technical aptitude and ability to quickly adapt to new software and financial applications.
• Excellent communication skills – ability to explain complex issues clearly and professionally to clients and team members.
• Strong sense of responsibility, reliability, and teamwork.
• Self-motivated with a proactive approach to problem-solving.
• Ability to work in CET time zone.
• Willingness to continuously learn and develop expertise in financial applications and trading platforms.

Nice to Have

• Experience with customer support tools and CRM systems.
• Knowledge of financial markets and trading.
• Familiarity with Japanese business etiquette.

What We Offer

• Competitive salary ranging from $48,000 to $60,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and training.
• Supportive team culture and collaborative work environment.
• Access to the latest tools and technologies in the FinTech sector.

If you believe you are the right fit for this Customer Support Specialist - Japanese Speaker (Remote) role, we warmly encourage you to submit your CV along with a cover letter explaining why you would be a great addition to our team. We look forward to getting to know you!