Ramp/​Customer Service Agent - Part Time (Remote Available)

About the Role

Join our team as a Ramp/Customer Service Agent (Remote) and play a crucial role in ensuring the smooth operation of airport services. In this part-time position, you will support both ramp operations and passenger services at the Palm Springs Airport. Your responsibilities will include loading and unloading baggage, marshaling aircraft, and assisting passengers with check-in and boarding procedures. This role requires strong attention to safety and excellent customer service skills, making it an exciting opportunity for those looking to grow in the aviation industry.

What You'll Do

• Load and unload baggage from aircraft efficiently and safely.
• Marshal aircraft to and from gates using hand signals and communication equipment.
• Operate ground support equipment such as tugs and belt loaders.
• Conduct pre- and post-flight safety inspections of equipment and ramp areas.
• Coordinate with flight crews, ground control, and team members for smooth operations.
• Assist passengers with check-in, boarding, and baggage handling.
• Handle baggage claims and transfers, ensuring accurate delivery to connecting flights.
• Follow all airport safety and security regulations and report any safety hazards.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience in customer service or a related field.
• Ability to work varied shifts, including weekends, holidays, and nights.
• Strong verbal and written communication skills.
• Ability to lift and handle baggage weighing up to 50 lbs.
• Basic computer proficiency, including the ability to input data and use relevant software.
• Familiarity with airport regulations and procedures.
• Ability to fluently speak, read, and write the English language.

Nice to Have

• Previous experience in an airport, airline, or logistics environment.
• Knowledge of ticketing, reservations, and fare calculation systems.
• Experience handling lost and found procedures or baggage claims.
• Strong organizational skills and attention to detail.
• Proficiency in a second language for assisting international travelers.

What We Offer

• Access your pay when you need it through the DailyPay app.
• On-the-spot awards offered through the Awardco Platform, including gift cards.
• Multiple options for quality medical care for both full and part-time employees.
• Travel discounts, pet insurance, discount shopping, and more!
• Wellness programs offered to all employees.
• 401k program to help you invest in your future.
• Opportunities for internal mobility and transfers available.