Customer Service Advisor - Remote Opportunity

About the Role

Join our team as a Customer Service Advisor - Remote and be part of a dynamic company that champions environmental sustainability. At First Mile, we are not just a recycling company; we are innovators in the field, committed to transforming waste management practices across the UK. This Customer Service Advisor role offers you the chance to make a significant impact while working from the comfort of your home.

What You'll Do

• Handle inbound calls and emails from our valued customers, providing exceptional service.
• Resolve queries with finesse, whether they are routine or complex.
• Master the art of complaint handling, ensuring customer satisfaction.
• Collaborate with team members to improve service delivery and customer experience.
• Engage in continuous learning to enhance your skills and knowledge in customer service.

Requirements

• A sparkling phone manner and a can-do attitude.
• Proactivity and enthusiasm that shines through every interaction.
• Previous experience in customer service is a plus but not mandatory.
• Ability to work independently and as part of a team.
• Strong communication skills, both verbal and written.

Nice to Have

• Experience in the environmental services industry.
• Familiarity with CRM systems.
• Problem-solving skills and a positive mindset.

What We Offer

• Continuous learning and development opportunities.
• Clear pathways for career (and salary) progression within our dynamic team.
• Enhanced holiday allowance starting at 25 days plus bank holidays.
• A monthly £60 personal allowance to spend on you.
• Regular social events and celebrations to keep the fun alive!
• Enhanced parental leave scheme because family matters.