Product Owner - Patient Experience (Remote)

About the Role

We are looking for a Product Owner - Patient Experience (Remote) to take end-to-end responsibility for our NPS and digital location management products. As a Product Owner, you will help teams translate insights into visible improvements in the patient experience. This is not a software development role; you will work at the intersection of digital tools, operations, and patient journeys. You will prioritize needs, lead implementation and adoption, and ensure that improvement actions are effectively executed both online and on-site.

What You'll Do

• Own the NPS and location management products from strategy to optimization.
• Define and realize a clear roadmap, from discovery and prioritization to rollout, aligned with patient experience objectives.
• Lead implementations, organize onboarding, and provide internal training for effective tool usage.
• Act as the main point of contact for NPS insights and reporting, driving performance monitoring and continuous improvement.
• Collaborate closely with Operations, Customer Care, Marketing, and digital teams to enhance both online and offline patient journeys.

Requirements

• Bachelor’s or Master’s degree in Business Administration, Marketing, Communication, or a related field.
• Minimum of 3 years of experience in digital product ownership, project management, and delivering/rolling out roadmaps.
• Experience in customer care, customer experience (CX), retail, or other service-oriented environments.
• Familiarity with NPS or customer feedback frameworks and translating insights into actionable improvements.
• Understanding of UX/UI principles and (digital) customer and patient journeys.
• Experience with Agile/Scrum methodologies (e.g., Jira, Trello) and managing roadmaps.
• Proven ability in stakeholder management and creating alignment in cross-functional teams.
• Excellent communication skills and a hands-on mentality with clear ownership.
• Passion for improving end-to-end customer and patient journeys and achieving measurable impact.
• Fluency in Dutch and good command of English.
• Experience in healthcare, diagnostics, or service-oriented digital environments is a plus.

Nice to Have

• Experience with data analytics tools.
• Knowledge of healthcare regulations and compliance.
• Previous experience in a startup environment.

What We Offer

• A competitive salary between €4729 and €7127 (FWG 65 according to CAO Ziekenhuizen as of February 1, 2026, based on 36 hours).
• A varied and impactful role within an international healthcare organization.
• The opportunity to directly contribute to improving patient experiences.
• Significant room to shape an important digital domain.
• Collaboration with multidisciplinary teams and various stakeholders.
• Opportunities for personal development and professional growth.
• Market-conform employment conditions.