Product Operations Specialist - Remote Opportunity

About the Role

We are seeking a highly motivated and detail-oriented Product Operations Specialist to join our team at Kodiak Robotics, Inc. As a leader in autonomous ground transportation, Kodiak is committed to creating a safer and more efficient future. This Product Operations Specialist remote role will bridge the gap between our Product/Engineering teams and our Operations/Field teams, allowing you to optimize and develop mechanisms that enable product operations to scale our operational footprint.

What You'll Do

• Process Design and Scalability: Collaborate closely with Program, Engineering, and Operations teams to design, document, and implement processes that support operational scalability for our autonomous vehicle technology.
• Feedback Loop Management: Own the feedback loop between Field Operations and Product & Engineering, translating operational needs into actionable product and engineering requirements.
• Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment.
• Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption.
• Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
• Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders.
• Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams.
• Adaptability: Ability to operate in spaces that are not yet well defined and are subject to rapid and unexpected changes.

Requirements

• 3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company.
• Highly analytical with a proven ability to use data to drive process improvements and product decisions, e.g., Kibana/Elastic.
• Exceptional attention to detail and a track record of driving timely execution in complex environments.
• Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product).
• Adeptness in leveraging generative AI tools to streamline workflows and enhance clarity and quality in stakeholder communication.
• A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus.

Nice to Have

• Experience in operations research, industrial engineering, and/or process optimization.
• Background in autonomy, mobility, supply chain, or logistics.
• Experience working in both a startup and a larger company environment.

What We Offer

• Competitive compensation package including equity and annual bonuses.
• Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Cigna, and MetLife.
• Flexible PTO, 10 paid holidays, and generous parental leave policies.
• Office perks: free catered lunch, a fully stocked kitchen.
• Wellbeing Benefits - Headspace through Cigna, Calm through Kaiser, One Medical, Gympass, Spring Health through Cigna.
• Fidelity 401(k) and various incentive programs (referral bonuses, patent bonuses, etc.).

At Kodiak, we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status, or any other basis protected by applicable law.