Post-Sale Team Leader - Remote Opportunity

About the Role

We are hiring a Post-Sale Team Leader to join our dynamic team at Motorway. This Post-Sale Team Leader remote position offers a unique opportunity to lead a dedicated team focused on enhancing seller retention and support. As a leader, you will play a crucial role in ensuring our customers receive exceptional service and support after their vehicle sale.

What You’ll Do

• Performance Management: Own the day-to-day operations of your team, driving individual and collective performance against retention targets and SLAs.
• Coaching & Development: Deliver impactful 1-2-1s, performance reviews, and development plans that build skill, resilience, and accountability.
• Data-Driven Leadership: Utilize dashboards and analytical data to spot trends, address issues, and share insights to improve business outcomes.
• Operational Oversight: Manage attendance, adherence, and wellbeing in a fair and visible manner.
• Stakeholder Collaboration: Work cross-functionally with post-sale stakeholders and BPO partners to ensure service delivery meets our expectations.
• Problem Resolution: Identify and resolve challenges proactively, using critical thinking and analytical skills to develop effective solutions.

Requirements

• Proven Leadership: Experience as a Team Leader or Supervisor in a contact centre or fast-paced sales/support environment.
• Retention Mindset: A strong commercial understanding of how performance links to wider business goals and a passion for delivering a great experience.
• Action-Oriented: You work at pace, keep things moving, and are comfortable holding people accountable.
• Strong Communicator: Excellent written and verbal communication skills, with the ability to explain complex information clearly to stakeholders.
• Technical Literacy: A data-literate operator who can use insights to make better decisions, with experience in ticketing systems like Zendesk.

Nice to Have

• Experience in the automotive industry.
• Familiarity with CRM tools and customer service best practices.
• Understanding of performance metrics and KPIs in a sales context.

What We Offer

• Competitive salary range of £60,000 - £80,000 per year.
• Remote work flexibility, allowing you to work from anywhere.
• Opportunities for professional development and career advancement.
• A supportive and collaborative team environment.
• Access to cutting-edge tools and technologies.