Operations Manager - Remote Opportunity

About the Role

We're hiring an Operations Manager to join our team at Scientific Safety Alliance (SSA). This is a unique opportunity for an Operations Manager to lead and scale our UK-based operations remotely. As an Operations Manager, you will be pivotal in enhancing our operational efficiency and ensuring high-quality service delivery.

What You'll Do

• Own and elevate the day-to-day performance of the business, ensuring consistent, high-quality service delivery.
• Identify operational bottlenecks and drive rapid, practical solutions that improve speed and reliability.
• Lead process improvement initiatives that increase efficiency, capacity, and scalability.
• Implement a Lean mindset across the organization—reducing waste, improving flow, and standardizing best practices.
• Build and reinforce a high-performance culture rooted in accountability, ownership, and urgency.
• Hire, develop, and retain A-Players, while actively upgrading the team to achieve 90% talent density.
• Coach and develop team members into strong operators and future leaders.
• Drive clear expectations and performance management, ensuring every role is tied to measurable outcomes.
• Improve productivity and utilization across the team to support profitable growth.
• Partner with leadership to support revenue growth and operational scalability.
• Establish and track key operational KPIs, using data to drive decisions and accountability.
• Lead through change and ambiguity, ensuring the team stays aligned and executes with focus.

Requirements

• 3+ years of experience overseeing operations, preferably within manufacturing, life sciences, cleanroom, HVAC, or technical field service industries.
• Proven ability to lead teams and deliver operational results in a fast-paced environment.
• Demonstrated ownership mentality with a bias toward action and accountability.
• Ability to build, coach, and develop high-performing teams.
• Comfortable operating in ambiguity and rapid growth, with the ability to prioritize effectively.
• Preferred experience in Lean, Continuous Improvement, or process-driven environments utilizing lean tools like Kaizen, DMAIC, 5S, Value Stream Mapping, Kanban, etc.
• Strong leadership and communication skills—able to motivate teams and drive accountability.
• Commitment to customer satisfaction and continuous improvement.
• Data-Driven Approach – Ability to analyze customer data and turn insights into action.

What We Offer

• Meaningful equity ownership in SSA.
• 401k Match & UK Pension.
• 100% paid Medical, Dental & Vision insurance.
• Health insurance (100% for employee and family).
• Life insurance.
• Generous Paid time off.
• Parental leave.