Operations Manager - Channel & Customer Research (Remote)

About the Role

We are seeking an Operations Manager for our Channel and Customer Research team at AlphaSense. This remote Operations Manager role is pivotal in overseeing our research pods, ensuring the delivery of high-quality insights that empower decision-making for our clients. You will lead a diverse team of bilingual Analysts, driving performance and fostering a culture of excellence.

What You’ll Do

• Manage a diverse team of bilingual Channel & Customer Research Analysts to source country-specific Experts relevant to our projects.
• Set and track performance KPIs for your team that balance output quality, relevance, and volume.
• Guide the professional development of Analysts under your supervision.
• Ensure overall library quality and relevance by partnering with Sector Leads to adjust research focus and sourcing strategies.
• Coordinate with Sector Leads to define and update coverage territories based on evolving coverage goals and team capacity.
• Hire and onboard Analysts to strengthen the team.
• Partner with Generated Content leadership to define and update coverage goals, aligning research pod capacity to evolving needs.
• Work closely with leadership and cross-functional teams to troubleshoot issues and devise process improvements for research pods.

Requirements

• 2+ years of experience in client service responsibilities.
• 3+ years of experience in people management.
• Proven ability to set performance and professional development goals.
• Strong metrics mindset with a track record of setting relevant KPIs.
• Experience in building processes that drive scale and efficiency.
• Excellent oral and written communication skills.
• Ability to identify root causes of issues and implement sustainable solutions.
• Passion for developing teams and processes.

Nice to Have

• Experience in AI-driven market intelligence.
• Familiarity with data analysis and dashboard creation.
• Experience in a fast-paced, dynamic environment.

What We Offer

• Competitive salary and performance-based bonuses.
• Fully remote work environment with flexible hours.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and training resources.
• Collaborative and inclusive company culture.
• Access to cutting-edge AI tools and technologies.
• Annual company retreats and team-building activities.
• Employee stock options and equity participation.