Onboarding Success Manager - Remote Role for Global Employment

About the Role

We are seeking an experienced Onboarding Success Manager to join our team at Oyster. This remote role is crucial for delivering an exceptional onboarding experience for our customers and team members. You will be part of a dynamic team that interacts directly with customers seeking to hire or pay through Oyster, ensuring a smooth onboarding journey. If you are passionate about creating a positive impact in the world of global employment, this is the perfect opportunity for you!

What You'll Do

• Guide and support customers and team members through their onboarding journey with Oyster.
• Act as the key point of contact for customers and their new team members, ensuring all queries are addressed promptly.
• Provide explanatory documentation and organize meetings to facilitate understanding of the onboarding process.
• Manage custom requests and escalations, collaborating with Sales, Product, Legal, and Finance teams.
• Create and update onboarding documentation, ensuring accuracy and compliance with internal procedures.
• Maintain customer self-service tools and internal knowledge sources to enhance user experience.
• Stay updated with product releases and global employment regulation changes.
• Complete ongoing training to meet agreed KPIs and improve customer satisfaction metrics.

Requirements

• 3+ years of experience in HR or a customer-facing role within an HR SaaS platform.
• Strong customer-first mentality with a proven track record of improving customer satisfaction metrics.
• Experience in scheduling and managing customer meetings and escalations.
• Excellent written and verbal communication skills, with a focus on detail and organization.
• Ability to work autonomously in a fast-paced environment.
• Passion for remote work and creating impactful employment opportunities.
• Bonus: Experience in customer success roles and knowledge of employment practices in multiple countries.
• Bonus: Fluency in languages other than English.

What We Offer

• 40 days of paid time off per year, including holidays and vacation.
• Mental health support through our dedicated services.
• Wellbeing allowance for personal development and health.
• Flexible parental leave policies.
• Stipend for home office equipment to ensure a comfortable work environment.

Join us at Oyster as we strive to create a more equal world through global employment. Apply now for this exciting Onboarding Success Manager - remote role!