Merchant Sales & Solution Engineer - Remote

About the Role

We are seeking a Merchant Sales & Solution Engineer - Remote to join our team at Automattic. In this role, you will build our technical sales motion from the ground up, architecting merchant solutions that leverage the WordPress/WooCommerce ecosystem. This is a unique opportunity to work with midmarket merchants ($1M-$50M GMV) and help them evaluate WooCommerce in competitive situations.

What You'll Do

• Carry quota for net-new Midmarket merchants, focusing on inbound, event, and partner-generated leads.
• Lead discovery sessions to provide immediate value, solving merchant problems from the first conversation.
• Architect comprehensive solutions that blend WooCommerce core and plugins with strategic partner solutions.
• Deliver customized demos that showcase exactly what merchants need to see.
• Build compelling business cases demonstrating the total cost of ownership across the platform.
• Own the closing process, navigating procurement and addressing objections effectively.
• Set the standard for solution patterns and integration blueprints that will become the playbook for scale.
• Document successful deal patterns and create repeatable assets for future use.

Requirements

• 5-7+ years of experience in Solutions/Sales Engineering or technical sales with quota-carrying experience in Ecommerce/CMS/OSS/SaaS.
• Hands-on WordPress/WooCommerce development experience, including building plugins and debugging integrations.
• Fluency in PHP and understanding of REST APIs, webhooks, and caching/CDN.
• Proven track record of closing deals and crafting creative demos that shift decisions.
• Strong storytelling skills to translate technical architecture into business narratives.

Nice to Have

• Experience selling ecommerce platforms and understanding AI-driven commerce.
• Familiarity with compliance standards such as PCI and SOC 2.
• Sales methodology training (e.g., MEDDPICC, Challenger).

What We Offer

• Competitive salary range of $160,000-$185,000 plus variable compensation.
• Fully remote work environment with an open vacation policy.
• Access to a diverse and inclusive company culture.
• Opportunities for professional growth and development.
• Comprehensive benefits package tailored to your location.