KYC Operations Analyst - Remote

About the Role

We are seeking a KYC Operations Analyst to join our dynamic team at MoonPay. This is a fantastic opportunity for a detail-oriented individual who is eager to build a career in compliance operations and financial crime prevention within the crypto and Web3 space. As a KYC Operations Analyst, you will play a crucial role in supporting our customer onboarding and ongoing due diligence processes, ensuring that customers can access our products in a safe, compliant, and trusted manner. This position is fully remote, allowing you to work from anywhere while contributing to the decentralized economy.

What You'll Do

• Conduct end-to-end KYC and Enhanced Due Diligence (EDD) reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations.
• Perform complex EDD investigations on high-risk individuals, including in-depth analysis of identity, source of funds, and source of wealth.
• Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation.
• Collaborate with Compliance, Fraud, and Financial Intelligence Unit (FIU) teams to resolve complex escalations and maintain consistent risk decisioning.
• Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs.
• Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams.
• Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations.
• Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls.

Requirements

• 1+ year of experience working in KYC, AML, compliance operations, or a regulated operational environment, with exposure to customer onboarding or due diligence processes.
• Strong attention to detail and ability to follow defined procedures while producing accurate, well-documented outputs.
• Ability to assess customer information and identify potential risk indicators, escalating issues clearly and appropriately.
• Comfortable working in a high-volume, fast-paced operational setting, including meeting productivity and quality expectations.

Nice to Have

• Exposure to enhanced due diligence (EDD), sanctions screening, or financial crime investigations.
• Experience working across multiple jurisdictions or regulatory frameworks.
• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space.

What We Offer

• Competitive salary package.
• Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay.
• Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards.
• Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off).
• Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours.
• Private Healthcare benefits: To protect you and your loved ones.
• Enhanced parental leave: So you can spend more time with your loved ones without a second thought.
• Annual training budget: We support your training journey every step of the way.