Key Account Manager - Remote B2B eCommerce SaaS

About the Role

We are seeking a Key Account Manager remote to join our dynamic team at Baltic Assist. In this role, you will manage and grow key partner and customer relationships for a fast-growing B2B eCommerce SaaS company. Your efforts will support B2B sellers globally with modern digital ordering and eCommerce solutions. This is an exciting opportunity to work remotely while driving revenue through long-term relationships.

What You'll Do

• Manage and grow key partner and customer accounts in the Nordic region.
• Build long-term, trust-based relationships with partners and senior stakeholders.
• Run regular account and partner meetings with structured follow-ups.
• Identify growth opportunities and drive revenue through existing and new accounts.
• Support partner-led deals and engage directly with selected customers.
• Collaborate closely with sales, marketing, and product teams on commercial initiatives.
• Coordinate joint activities such as campaigns, webinars, and customer engagements.
• Monitor account performance, market trends, and competitor activity.
• Update CRM systems and maintain clear visibility of pipelines and opportunities.
• Represent the company in partner meetings and occasional industry events.

Requirements

• Experience in Key Account Management, Partner Management, or similar B2B commercial roles.
• Exposure to SaaS, eCommerce, or other digital solutions in a tech-driven business environment.
• A strong commercial mindset and interest in growing accounts and revenue over time.
• Confidence working with a range of stakeholders, including senior decision-makers.
• Clear communication skills and a structured way of working, with good follow-up habits.
• Hands-on experience in the Nordic region, with interest in or exposure to additional European markets such as DACH or Benelux as a plus.
• Ability to balance multiple accounts and opportunities in a dynamic environment.
• A proactive, high-energy, and curious approach to markets and partners, with the resilience to handle rejection and pursue new opportunities.
• Experience with CRM or outreach tools such as HubSpot, LinkedIn, or Apollo (or similar).
• Fluency in English.

Nice to Have

• Experience in digital marketing or sales strategies.
• Knowledge of additional European languages.
• Previous experience in a remote working environment.

What We Offer

• The opportunity to work with a fast-growing international B2B eCommerce SaaS company.
• A high-impact role with real ownership over key accounts and the Nordic market.
• A remote-first working setup, offering flexibility and autonomy.
• An international work environment with exposure to diverse clients, partners, and industries.
• Close collaboration with experienced commercial, marketing, and product teams.
• An individual performance-based bonus tied directly to results.
• Flexible working hours aligned with Nordic business needs.
• Eligibility for private health insurance after 1 year of employment.
• One fully paid sick day per quarter after the trial period, to support you in emergency situations.
• Occasional business travels within the Nordics and EU.

At Baltic Assist, we believe that the strength of our team lies in the diversity of our backgrounds and perspectives. We are fully committed to promoting equal opportunities at every stage of our recruitment and selection processes. By applying to this position, candidates acknowledge and consent that any information provided during the application process or available on the communication channels through which they were contacted may be collected, stored, and processed by Baltic Assist solely for recruitment purposes. Baltic Assist is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR).