IT Support Specialist - Remote Position

About the Role

We are seeking an IT Support Specialist to join our remote team at Ria Health. This IT Support Specialist remote position is perfect for someone who enjoys helping others and troubleshooting technical issues. You will play a crucial role in supporting our growing workforce and ensuring that employees have the tools and access they need to succeed.

What You'll Do

• Serve as the primary point of contact for employee IT support via chat, email, and video.
• Troubleshoot and resolve basic to intermediate technical issues (hardware, software, access).
• Support employee onboarding and offboarding, including device setup and shipment (laptops, peripherals).
• Manage account creation and deactivation, ensuring smooth access provisioning and removal.
• Assist with management of tools such as Google Workspace, Zoom, and other SaaS platforms.
• Perform password resets, access updates, and general user support.
• Maintain and update IT documentation and processes.
• Track and respond to support tickets in a timely manner, escalating complex issues as needed.
• Assist with basic device management (MDM tools, updates, troubleshooting).
• Support routine audits by ensuring systems and access lists are up to date.
• Help maintain inventory of company equipment.

Requirements

• 1–3+ years of experience in IT support, help desk, or similar role.
• Strong customer service mindset and communication skills.
• Basic experience with Google Workspace or similar, macOS and/or Windows environments, and SaaS applications (Zoom, Slack, etc.).
• Ability to troubleshoot common technical issues independently.
• Highly organized with strong attention to detail.
• Comfortable working in a fast-paced, remote environment.
• Willingness to learn and grow within an IT function.

Nice To Have

• Experience with MDM tools (Jamf, Airwatch, etc.).
• Experience with SSO tools (Okta or similar).
• Exposure to ticketing systems.

What We Offer

• Competitive compensation packages.
• Comprehensive medical, dental, and vision insurance.
• Paid time off (PTO) that supports work–life balance.
• Remote and hybrid work options based on role and business needs.
• Ongoing telehealth training, development, and learning opportunities.

This IT Support Specialist remote position is fully remote, allowing you to work from anywhere in the United States. Join Ria Health and be part of a mission-driven team delivering innovative care for alcohol use disorder.